This Privacy Policy outlines Felisha Cosmetics Private Limited’s approach to Data Protection and Privacy to fulfill its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.
While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, please note that we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’, and ‘Processing’ shall have the meanings given to them in the applicable privacy laws. We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information. Throughout this document, “we”, “us”, “our”, and “Felisha” refer to Felisha Cosmetics Private Limited. Wherever we have said ‘you’ or ‘your’ or ‘Customer’, this means YOU.
WHO WE ARE
Felisha Cosmetics Private Limited is a company incorporated and registered under the provisions of the Companies Act, 2013, having its registered office at Felisha Cosmetics Private Limited, 1/1, behind Cinemax, 5, opp. Prabhodhan Ground, Siddharth Nagar, Goregaon West, Mumbai, Maharashtra 400104. Felisha Cosmetics Private Limited is engaged in the business of facilitating the selling, marketing, and retailing of cosmetic and beauty products (“Business”) through the e-commerce Platform developed and owned by Felisha Cosmetics Private Limited and/or its parent company, and/or its affiliates or offline stores/events to conduct its Business.
ROLES WE PLAY
We play the role of a Data Controller when we collect and process Personal Information about you.
We play the role of a Data Processor when we collect and process Personal Information on behalf of another Data Controller.
OUR COMMITMENT
We commit to protecting your privacy, and hence our Personal Information handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations.
PERSONAL INFORMATION GATHERED BY FELISHA
The information we gather from you, whether personal or otherwise, is used to register you, verify your identity to permit you to use the platform, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with Felisha, and generally maintain your accounts with us. We also use this information to customize your experience and improve Felisha.
INFORMATION YOU GIVE US:
We receive and store any information you provide while using Felisha, or give us in any other way. You can choose not to provide certain information, but then you might not be able to use Felisha. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.
INFORMATION WE COLLECT ABOUT YOU:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
INFORMATION FROM OTHER SOURCES:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
CATEGORIES OF PERSONAL INFORMATION
The categories of Personal Information we collect and process include:
- Demographic & Identity data: Name, email address, contact number, shipping address, country, date of birth, profile picture
- Transaction details: Transaction amount, Bank Name, Card Type, Card number
- Technical and location data: IP address, location data, device information, mobile app usage details, and network carrier information
- Communications details: Metadata, email/SMS/chat interactions
- Usage data: Pages viewed and interactions on the platform
CONSENT
By using the Platform and/or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using, and sharing your personal information (including sensitive personal information as per applicable law) with third parties or service providers for the purposes set out and in accordance with this Privacy Policy.
PURPOSES OF GATHERING YOUR PERSONAL INFORMATION
We use your personal information to operate, provide, develop, and improve our products and services. These purposes include:
- Purchase and Delivery of Products and Services: Handling orders, delivering products and services, processing payments, and communicating with you about orders and promotional offers.
- Provide, Troubleshoot, and Improve Felisha: Analyzing performance, fixing errors, and improving the usability and effectiveness of the Platform.
- Recommendations and Personalization: Recommending products and services that might be of interest to you.
- Advertising: Displaying interest-based ads for features, products, and services that might interest you.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files placed on your computer by websites that you visit. Similarly, mobile apps use permissions and SDKs to function effectively. We use cookies, permissions, and other trackers to collect and process data for a better online experience.
Categories of cookies:
- Strictly Necessary Cookies: Required for the operation of the Platform.
- Functional Cookies: Remember your preferences (e.g., language, region).
- Performance Cookies: Collect anonymous data on how the Platform is used.
For more information on how to manage cookies, please visit All About Cookies.
DISCLOSURE OF PERSONAL INFORMATION
Felisha may disclose your personal information to third parties, including service providers and partners, for the following purposes:
- Order processing, delivery, payment processing, customer support, marketing, fraud prevention, and data analysis.
We ensure that these third parties adhere to appropriate privacy and security measures to protect your information.
CROSS-BORDER DATA TRANSFER
Personal information may be transferred outside of your residential country for the purposes described in this Privacy Policy. You understand that such information may be subject to the laws of other countries, which may offer different levels of protection.
DATA SECURITY
We take reasonable steps to protect your personal information from unauthorized access, alteration, transmission, or deletion. This includes using encryption protocols, multi-layered security measures, and continuous monitoring of our systems.
RETENTION AND DISPOSAL OF DATA
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. We will ensure that your privacy is protected when we no longer need to retain your personal data.
LINKS TO OTHER WEBSITES
Our Platform may contain links to other websites. This Privacy Policy does not apply to third-party sites, and we encourage you to review their privacy policies.
CHILDREN’S PRIVACY
The Platform is directed at adults. We do not knowingly collect personal information from children. If you are under 18, you should not use our Platform to make a purchase or submit personal information.
YOUR RIGHTS AS A CUSTOMER
As a customer, you have the right to access, correct, or delete your personal information. If you are unsatisfied with our response or have unresolved concerns, please contact us at mailto:wecare@felisha.in.
CUSTOMER GRIEVANCE REDRESSAL POLICY
For any grievances, you can contact our Customer Support team via the following methods:
- Email: mailto:wecare@felisha.in
- Phone: +91 86577 64186 (Mon to Sun, 8 AM to 10 PM)
- Website: https://colorfx.felisha.in/contact-us/
NOTIFICATION OF CHANGES
We review our Privacy Policy regularly and update it as necessary. Any changes will be posted on this page. We recommend revisiting this page periodically to check for updates.
For any further queries related to privacy, you can reach us at mailto:wecare@felisha.in.